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Complaints and feedback about HSE

We are committed to providing the best service that we can. You can contact us about any aspect of the service you have received. Please let us know if you feel we have done a good job or if we have fallen short or our own high standards. Your feedback can help us improve.

This page is for feedback or making a complaint about us and not for:

How to send a compliment or suggestion

If you feel we have done a good job or have a suggestion of how we could improve our service please e-mail General-Account.Secretariat@hse.gov.uk

How to make a complaint

In the first instance, please contact the person or team that dealt with you and discuss your concerns directly with them. They will often be in the best position to understand your situation and to explain what happened. Most complaints are settled in this way.

If this doesn’t resolve your complaint, we have a two-stage formal complaints process.

Stage 2 complaints should be sent to General-Account.Secretariat@hse.gov.uk or write to:

Richard Judge
Chief Executive
Health and Safety Executive
Redgrave Court
Merton Road
Bootle
Merseyside
L20 7HS

In each case we will:

If you would like to take it further

We aim to resolve your complaint. However, if you remain dissatisfied having completed our complaints process, you can ask the Office of the Parliamentary and Health Service Ombudsman to review your complaint via your Member of Parliament.

We are committed to dealing with all complaints fairly and impartially, and providing a high-quality service to those who make them. If you exhaust our complaints procedure and there are no substantial points being raised, we may write to you to advise that our contact will stop.

Updated 2017-06-08