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What if I don’t agree with my invoice?

If you think there’s something wrong with your FFI invoice, you can query it and if you don’t agree with the response, you can dispute it. 

It’s preferable to email the FFI Team (feeforintervention@hse.gov.uk) but you can query an invoice by phone. You can call us on 0300 0033 190 between 8.30 am and 5 pm, Monday to Friday and you will need to have the FFI invoice with you when you call which provides the invoice number, date and breakdown of the work undertaken.

If the FFI team decide there’s nothing wrong with your invoice, you’ll have to pay it within 30 days of when they reply.  If you don’t agree with the decision, you can dispute an invoice.

Disputing a fee for intervention

If you’re not happy with our response to your query, you can dispute it.  You must do this in writing within 21 days of hearing back from us about your query.

Disputing part of an invoice

If you’re only disputing part of an invoice, you still need to pay the undisputed amount within 30 days of the invoice date. 

Writing to us about a dispute

You will need to provide the following information before we can look at your dispute:

What happens next?

A disputes panel will look at your dispute and write back to you with their decision. The disputes panel is independent of HSE and consists of a lawyer as chair together with two other members with practical experience of health and safety management.

How the panel makes its decisions

The panel considers all the relevant information before it makes a decision. This includes whether:

If the panel agrees with you and the dispute is upheld, we’ll return any money you’ve already paid.

Paying your invoice

If the panel doesn’t agree with you and the dispute is not upheld, you’ll have to pay any invoices within 30 days of the panel’s response. You’ll also have to pay an additional fee for the costs of the panel considering your dispute. 

Updated: 2017-08-31