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What happens after you report a problem to us

We use the information you tell us to assess if it’s something we should look into.  If it is, then we will take up the problem you report with the company by contacting them by phone, writing or a site visit. We make that assessment within 24 hours (during the working week).  Then, within 21 days, we will tell you what action we’re taking. We can only do this if you tell us your email or postal address.

When we can’t help

We won’t always be able to look into your problem. This could be because:

We can’t help you get compensation or help you take someone to court.

2017-04-11