Topics Managing human failures Human Factors in Risk assessment Incident investigation Procedures Training and competence Staffing Staffing levels Workload Supervision Contractors Organisational change Safety critical communications Shift handover PTW (permit to work) Human factors in design Control rooms Human computer interfaces (HCI) Alarm management Lighting, thermal comfort, noise and vibration Fatigue and shiftwork Organisational culture Behavioural safety Learning organisations Maintenance, inspection and testing Maintenance error Intelligent customers