Spoken and written communication can be critical in maintaining safety. This can include general communications in the form of safety information, communications between team members or between different teams during operations or maintenance work, and emergency communications.
All personnel including employees, contractors and visitors, should have access to key information to help them negotiate the hazards in the work place safely. This may include key findings from risk assessments, induction to site, evacuation drills, emergency instructions, safety warnings and so on.
Communications are very important in a wide range of safety critical tasks and activities such as lifting operations, emergency response, entry to confined spaces, as well as coordination of activities between different parties and organisations.
This Key Topic contains links to two related issues:
The individual topic pages include an outline of why each of these two areas is important, along with a list of key principles to consider and further guidance material.
Although several of these documents are about the specific communication issue of achieving an accurate, safe shift handover, many of the principles are relevant to other types of safety-critical communications.