1. Overview

This guidance explains what work-related violence and aggression is and how employers can protect workers from it.

It is also aimed at safety representatives and people responsible for health and safety in their workplace. We have separate advice for workers.

If you're self-employed, you can check if health and safety law applies to you.

This guidance covers the law, how to assess the risks and put the right controls in place to protect workers.

It also covers what you should do if an incident does occur, what to report and how to support any workers who may be physically or mentally affected.

Definition of violence at work

The Health and Safety Executive (HSE) defines work-related violence as:

‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.’

It is important to remember that this can include:

  • verbal abuse or threats, including face to face, online and via telephone
  • physical attacks

This might include violence from members of the public, customers, clients, patients, service users and students towards a person at work.

For violence to be work-related, it must be in connection with the work activity. For example, the following situations would not be included in this definition:

  • personal disputes between workers and other people, such as family members
  • violence between people not at work, such as customers or service users

HSE is not the primary authority for cases of bullying, harassment or domestic abuse in the workplace. However, we have legal advice from other sources.

Impact of violence

Work-related violence can have an impact on both you and your workers, including those who may witness an incident. It can cause:

There can be physical harm, but serious or persistent verbal abuse or threats can also have a serious effect on a worker's mental health.

For employers, violence can lead to increased staff sickness, poor morale, and a damaged reputation, making it difficult to recruit and keep staff. It can also mean extra cost, with higher insurance premiums and compensation payments.

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Updated 2024-04-02