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Flow charts
Flow charts
Stage 1: Receive a concern
Stage 2: Assess complaint (FOD only)
Stage 3: Follow up complaint (FOD only)
Stage 4: The appeals process (FOD only)
Stage 5: Decide whether to investigate (HID & ND only)
Stage 6: Follow up Complaint (REACH Only)
Resources
The ICO charter for responsible freedom of information requests
See also
Information Commissioner's Office
Operational procedures home
Inspection
1. Select inspection
2. Plan and prepare
3. Conduct
4. Report and record
Additional guidance
Investigation
1. Receive incident
2. Decide to investigate
3. Prepare
4. Accessing specialists
5. Investigate
Specialist advice/opinion
Additional guidance
Complaints
1. Receive concern
2. Risk filter (FOD)
3. Follow up (FOD)
4. Appeals (FOD)
5. Decide to investigate (HID/ND)
6. Follow up (REACH)
Additional guidance
Enforcement decision
1. Make decision
Additional guidance
Notice
1. Consider
2. Discuss
3. Prepare
4. Serve
5. Follow up
6. Appeal
Additional guidance
Prosecution
1. Consider
2. Prepare report
3. Approve
4. Prepare for court
5. Appear in court
6. Close process
Major incident
1. Receive incident
2. Decision on incident
3. Initial response
4. Investigation management
5. Investigation
6. Investigation report
Additional guidance
MI policy & procedure review
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Updated 27.08.09