The Health and Safety Executive (HSE) defines work-related violence as:
Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work
This can include verbal abuse or threats as well as physical attacks. These pages explain what HSE is doing to address the issue of work-related violence and provide access to a range of information.
HSE places great importance on worker involvement and consultation.
HSE and local authorities have worked in partnership to develop this toolkit to help you reduce the risk of work-related violence in your licensed or retail premises.