Complaints
Stage 3: Follow up complaint - Additional guidance
"Serious" gas complaints
A gas complaint is serious, if
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it alleges fatal or major injury caused through exposure to carbon monoxide or unburnt gas, or a fire or explosion resulting from an escape of gas
- it alleges current ill-health, e.g. tiredness or dizziness, caused by exposure to carbon monoxide
- it relates to work that has left an appliance in a condition that if it is operated, or left connected to a gas supply, is an immediate danger to life and/or property, e.g. an appliance with serious flueing or ventilation or combustion defects when measured against the manufacturer's instructions and/or BS 5440 Parts 1 & 2
- it relates to a dangerous gas fitting that, following inquiries with the notifier, cannot be confirmed as being made safe
