Contact

We are happy to receive your comments and questions, but before you contact us, have you checked that the information you require isn't already contained within this site? If you have checked our website and not found the answer to your question, please email: info@aals.org.uk or write to them at the following address:

John Walsh-Heron
Chief Executive
Adventure Activities Licensing Service
44 Lambourne Crescent
Cardiff Business Park
Llanishen
CARDIFF
CF14 5GG

Or telephone: 029 2075 5715

For enquiries on general health and safety matters you can contact HSE's experts on 0845 345 0055 or  hse.infoline@connaught.plc.uk.

General enquiries about individual licence holders and licensing matters should be made to the AALS in the first instance. Complaints should also be sent to AALS in the first instance. They will investigate complaints related to licensable activities. If the matter is beyond their remit to investigate, they will pass it on to the appropriate enforcing authority and will let you know. Appeals against licensing decisions should be made to AALS in the first instance. If you are unhappy about AALS decision, you will be given details of how to make an appeal to the Adventure Activities Licensing Authority.

If the AALS are unable to answer your query, then you can contact the AALA at AALA@hse.gsi.gov.uk.