Other pages on the HSE website:
These case studies were developed by the Health and Safety Laboratory (HSL). They show real examples of how employers have tackled the problem of violence to lone workers:
- Health Centre
- Drop-in Centre
- Community midwives
- Community mental health staff
- Social workers / personal care assistants
- Violence at work: A guide for employers – HSE leaflet INDG69 (rev)
- Working alone in safety; controlling the risks of solitary working – HSE leaflet INDG73(rev2)
Research Report RR440 - HSE published a research report on 23 March 2006, which investigated the effectiveness of training in the management of violence and aggression in healthcare. The research was undertaken by the Institute of Work, Health and Organisations, Nottingham University.
A further report, RR495 was published on 12 October 2006 in collaboration with the NHS Security Management Service. This identifies the competencies that make for an effective violence management trainer and reviews the practices and procedures associated with the selection, development and management of trainers. A competency framework has been developed which identifies the competencies considered necessary for the effective delivery of violence management training, and these are underpinned by a practical tool-kit to help all parties involved in the decision-making process
Guidance from other organisations
Skills for Care
Violence against social care and support staff - The report explores research into the problem of violence against staff in social care in 2012. Three key issues were examined, the trends and current prevalence of violence against social care and support staff; guidance and monitoring procedures employers are using to record violence incidents; and what the sector can learn from the NHS in response to violence against staff
Guidance on restrictive practices including new guidance on workforce development and seeking to minimise the use of restrictive practices in health and social care - 'A positive and proactive workforce'.
Department of Health
The Department of Health have published advice for staff on the use of restrictive interventions for patients with difficult behaviour. 'Positive and Proactive Care: reducing the need for restrictive interventions' provides guidance for adult health and social care staff to develop a culture where restrictive interventions are only ever used as a last resort.
European Social Partners Agreement
Preventing Workplace Harassment and Violence – joint guidance implementing a European social partners’ agreement. This guidance has been drawn up by the UK organisations that are represented in EU Social Dialogue in order to implement the European level framework agreement. It is supported by the Health and Safety Executive (HSE), the Department for Business, Innovation and Skills (BIS), and the Advisory, Conciliation and Arbitration Service (ACAS). It is designed for use by both employers and workers. The intention is to provide a guide to the European agreement, practical advice on dealing with harassment and violence at work, and to draw together in one place for the first time information on the key relevant pieces of legislation and support available in the UK.
Health, Safety and Wellbeing Partnership Group (HSWPG) - formerly POSHH
The Health, Safety and Wellbeing Partnership Group is the health and safety sub group of the NHS Staff Council. The purpose of the group is to raise standards of health, safety and wellbeing in healthcare organisations and to promote best practice across both the NHS and the Independent sector.
HSWPG has a sub-group set up to take forward in partnership an agreed programme of action on violence and aggression. In partnership with NHS Protect, they have produced two publications on improving the safety of lone workers.
- Improving safety for lone workers – A guide for managers
- Improving safety for lone workers – A guide for lone workers
- Violence at work: A guide for employers
- Working alone in safety; controlling the risks of solitary working