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Training is key to giving staff the skills to learn to deal with managing threats and the risk of violence, as well as the fear of these issues experienced by some staff.

Key points to remember about training

Your policy on work-related violence should include how you will prevent and deal with any potentially violent situations. Involving staff in the development of procedures and encouraging them to offer suggestions will help to increase ownership and adherence to agreed policies and procedures.

What should training cover?

How to reduce the risk of work-related violence: good customer service

What could training cover?

Management training

Updated 2020-08-03