Step 1: Identify the hazards

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Work-related violence refers to incidents where people are abused, threatened or assaulted in circumstances related to their work. Violence may range from verbal abuse from customers to assault by thieves, and it can cause harm to your staff. The first step in your risk assessment is to identify the hazards - things that can cause harm to people - in your workplace. There are number of ways to do this, but here are some tips:

Licensed premises

When we asked a number of people who worked in pubs/clubs about violence they said causes included:

Retail premises

When we asked a number of people who worked in shops about violence they said causes included:

A hazard is anything that can cause harm to people. In this case we are interested in the hazard of work-related violence, threats or intimidation, and verbal abuse.

You now need to go onto Step 2: Decide who might be harmed and how

Updated 2022-10-17