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Overcrowding may increase the risk of violence in licensed premises. Many licensed premises will have a maximum permitted number of people able to occupy various parts of the premises for the purpose of public safety. Individuals may behave differently when in a group compared to on their own, and sometimes a crowd may behave unpredictably.
when overcrowding is likely to occur within your premises. This will help you manage crowds better by knowing when, for example, to employ more staff or introduce queuing systems;
whether your staff or door supervisors are well trained in crowd control:
their behaviour can make a real difference to whether a crowd becomes aggressive or a queue becomes troublesome;
ensure communication is good between those who are managing crowds;
whether the design and the layout of your premises helps to reduce areas of crowding and enable smooth flow of customers;
how you ensure any maximum permitted number of customers you may be allowed is not exceeded.