Surveillance and CCTV

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CCTV can help to reduce the risk of work-related violence and crime by:

What do you want CCTV to do?

This is a key question. Which of the points listed above do you want CCTV to help with? The objectives of your CCTV system will have an impact on what kind of system you need in terms of technical equipment, staffing and training.

Remember, CCTV may not have as great an impact on crimes that can be committed quickly, and it can mean that staff and customers stop being so vigilant to crime and violence as they rely on the CCTV system.

Do you need CCTV?

As with all control measures, you have to look at your risks and decide whether CCTV may help to control those risks. Your local crime prevention officer can help you decide whether CCTV is what you need and which system will suit you best.

Key points to remember when using CCTV:

CCTV system requirements

Monitoring the system

Your control room



Location of cameras

Camera type and mounting


Power supply



Tape management


You may want to consider getting involved in a partnership scheme, where you share CCTV images of known troublemakers with fellow shops/bars and police. There is a scheme in Scotland, details of which can be found on the Scottish Business Crime Centre website. Your town or city centre CCTV scheme may also provide you with useful information. Contact your local crime prevention officer for details.


Continuous monitoring and evaluation of a CCTV system is essential. This will help you adapt the system if necessary to make it even more effective. When evaluating your CCTV system you should consider:



CCTV can be a successful measure but it can also be quite costly to install, monitor, maintain and react to. However, there might be funding available to help fund the purchase of CCTV, even if only on a temporary or mobile basis. Speak to your LA or the police about what funding might be available in your local area.

Updated 2022-10-17