Two pizza takeaway and delivery outlets in a suburban parade, near a very busy road are open until midnight every day. This generates a high level of activity during trading hours.
- Assaults on delivery staff.
- Theft of cash and damage to the delivery vehicle.
- Hoax orders.
- Disorder, threats and abuse in the shops.
- Payment disputes.
Reducing the risk
Training and information
- The businesses have adopted a culture of speedy, cheerful and friendly service to avoid crowding or frustration at being delayed.
- Staff are trained not to react to abuse.
- Staff are told not to resist robbery.
- Large street windows to increase surveillance.
- Delivery bikes are parked against the shop window to keep them in sight.
- The premises and immediate street front are kept clean and well managed.
- Locks and immobilisers are installed on all delivery vehicles.
- Notices in the shop state that they only hold a small amount of change.
- The businesses use electronic databases of customers, which identify whether an address is legitimate. This helps to avoid repeat hoaxes.
- Phoned orders are monitored for possible hoaxes.
- There are always several staff on duty. They remain visible and actively serving.
- Staff may go to problem areas in pairs and/or in an unmarked car (particularly at night).