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Case Studies

The following pages detail a series of case studies which illustrate a range of cost effective and practical solutions for tackling work-related violence that may also be relevant to your organisation.

In providing these case studies HSL approached over 400 organisations of various sizes and across a range of sectors throughout the UK, ranging from the self-employed (eg a window cleaner) to large multi-national companies (eg insurance and financial firms).

Aim of case studies

These case studies are mainly for owners and managers of small and medium-sized businesses, but should also interest employees and safety representatives. They offer real and practical examples of how some businesses have reduced the risk of violence using simple and cost-effective measures.

Each case study describes:

Case studies by sector



Customer service


Service provision

Public sector

Public transport

Telephone abuse

Updated 2019-10-09