The following pages detail a series of case studies which illustrate a range of cost effective and practical solutions for tackling work-related violence that may also be relevant to your organisation.
In providing these case studies HSL approached over 400 organisations of various sizes and across a range of sectors throughout the UK, ranging from the self-employed (eg a window cleaner) to large multi-national companies (eg insurance and financial firms).
Aim of case studies
These case studies are mainly for owners and managers of small and medium-sized businesses, but should also interest employees and safety representatives. They offer real and practical examples of how some businesses have reduced the risk of violence using simple and cost-effective measures.
Each case study describes:
- the organisation and the job of the lone worker;
- the key risks of violence;
- real examples of incidents of work-related violence;
- measures taken to reduce the risks of violence;
- factors which sometimes reduce the effectiveness of measures; and
- benefits and costs of measures.