Tell us whether you accept cookies

We use necessary cookies to make our website work. We also use cookies to collect information about how you use HSE.gov.uk so we can improve our services.

Beta This is a new way of showing guidance - your feedback will help us improve it.

Case Studies

The following pages detail a series of case studies which illustrate a range of cost effective and practical solutions for tackling work-related violence that may also be relevant to your organisation.

In providing these case studies HSL approached over 400 organisations of various sizes and across a range of sectors throughout the UK, ranging from the self-employed (eg a window cleaner) to large multi-national companies (eg insurance and financial firms).

Aim of case studies

These case studies are mainly for owners and managers of small and medium-sized businesses, but should also interest employees and safety representatives. They offer real and practical examples of how some businesses have reduced the risk of violence using simple and cost-effective measures.

Each case study describes:

Case studies by sector

Retail

Health

Customer service

Licensed

Service provision

Public sector

Public transport

Telephone abuse

Updated 2019-10-09