Case studies by sector

Retail

• Convenience store
• Pizza delivery
• Market traders
• Shop workers
• Westminster branch
• Major retailer
• Coffee shop chain

Health

• Health centre
• Drop-in centre
• Community midwives
• Community mental health staff

Customer service

• Bailiffs
• Security
• Market research
• Sales, service engineers, field representatives
• Electrical engineers

Licensed

• Nightclub
• Village public house
• Suburban public house

Service provision

• Sports ground
• Personnel consultants
• Estate agents and insurance staff
• Customer service officers
• Window cleaners
• Claims inspectors and financial advisors

Public sector

• Environment Inspectors
• Educational psychologists
• Employees serving court papers
• Police officers
• Council housing services staff
• Social workers / personal care assistants

Public transport

• Bus driver
• Taxi driver

Telephone abuse

• Student Loans Company
• London Borough of Newham
• Stockport Metropolitan Borough Council