RR698: A literature review of effective management of the risk of violence in licensed and retail premises arising from crime and disorder

This report details a comprehensive literature review covering the management and prevention of work-related violence in retail and licensed premises. This review forms the evidence base of the 'Good practice toolkit on preventing violence in retail and licensed premises'. This literature review and the toolkit were part of a research project commissioned by Westminster City Council (WCC), and funded by HSE under the 'Local Authorities (LA) and HSE Working Together Strategic Programme'. This initiative aims to give Local Authorities better access to scientific support.

WCC saw crime and disorder and the risk of violence to staff and customers as significant issues in licensed and retail premises. They had started to tackle these problems through their CivicWatch Business project and partnership working with Crime Prevention Officers and Police Licensing Officers, but felt that their work would be further enhanced by national guidance – the toolkit.

HSL Work Psychologists, drawing information from this review, developed the toolkit in consultation with WCC and other stakeholders.

This report and the work it describes were funded by the Health and Safety Executive (HSE). Its contents, including any opinions and/or conclusions expressed, are those of the authors alone and do not necessarily reflect HSE policy.

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Updated 2021-04-23