RR440 - Violence and aggression management training for trainers and managers

The delivery of workplace violence management training constitutes a central part of the Healthcare sectors strategy for combating work-related violence and aggression. Given the priority which is thereby accorded to violence management training, there is an urgent need to carry out a rigorous and systematic evaluation of its impact and effectiveness. Without such an evaluation Healthcare organisations will have little, if any, reliable and valid evidence as to the effects and value of the training they invest in. In addition to its ability to contribute towards an organisation's legal requirement to monitor and evaluate the effectiveness of any actions taken to prevent exposure to violence at work, evidence that is gathered from training evaluations is also fundamental to improving the content and delivery of such training. The training evaluation research that is herewith described set out both to directly assess the usefulness of violence management training and, on the basis of such evidence, to offer, in the opinion of the authors, clear guidance on good practice in the content and delivery of such training. A complementary practitioner report containing tools and guidance for violence management training is provided in Part 2.

This report and the work it describes were co-funded by the Health and Safety Executive (HSE). Its contents, including any opinions and/or conclusions expressed, are those of the authors alone and do not necessarily reflect HSE policy.

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Updated 2021-04-20