Myth Busters Challenge Panel findings - Retail

• Case 396 - Supermarket cafe refused to sell customer a packet of untoasted fruit bread
• Case 392 - Parents refused use of a highchair for their daughter in coffee shop as there was no harness in it
• Case 379 - Dog not allowed in hire car for ‘health and safety’ reasons
• Case 376 - Customer asked to leave DIY store after refusal to remove toddler from store trolley
• Case 368 - A charity shop refused donation of baby bath due to health and safety
• Case 367 - A lady fainted in a shop and the staff could not give her a glass of water because of health and safety
• Case 362 - Another store’s trolley not allowed in clothes store
• Case 360 - DIY Store unable to give customer product advice
• Case 358 - Clothes store staff not allowed scissors at the counter
• Case 356 - No trolleys allowed in card shop
• Case 352 - Takeaway will not allow customers to use their own carrier bags
• Case 346 - Café refused to serve customer in outside dining area
• Case 343 - Disposal of dead batteries in a supermarket recycling container
• Case 336 - DIY store refused to cut a door
• Case 329 - Online delivery driver no longer able to carry shopping upstairs
• Case 328 - Customer not allowed a coffee with a child’s meal deal
• Case 319 - Motorcyclist told to remove helmet and get off the motorcycle whilst refuelling
• Case 317 - Store would not provide plastic knives for customers buying take out food
• Case 316 - Store fitting rooms can not be opened on first day of sales
• Case 315 - Not allowed to return headphones to a shop
• Case 310 - Pub bans confetti
• Case 306 - Retailer removed a free gift razor from a mans style magazine
• Case 300 - No mirror in disabled toilet
• Case 298 - Supermarket staff not allowed to water dying plants
• Case 297 - Barefoot customer not allowed in supermarket store
• Case 287 - Fabric store could not employ work experience pupil due to scissors being around
• Case 275 - An opticians state they cannot replace lenses in a brand of prescription safety glasses
• Case 272 - Bundles of newspapers for return will not be removed from a newsagents by supplier if more than 7 inches
• Case 262 - Children riding in supermarket trolleys
• Case 253 - Child not allowed to use shop toilet
• Case 252 - Shop not allowed to inflate balloon bought online
• Case 248 - Customers must have a box when buying shoes
• Case 243 - Store refuses to take back a fuel filled chain-saw
• Case 242 - Store not allowed to test light bulbs
• Case 241 - Shop door left open in cold weather
• Case 234 - Grill pan handle health and safety ban
• Case 233 - Optician had removed wheels from a chair used for conducting eye tests
• Case 231 - Coffee bar would not provide hot water for tea for health and safety reasons
• Case 222 - Sign asks public to refrain from smoking in supermarket foyer for health and safety reasons
• Case 210 - Café refuses to add sauce topping on ice-cream
• Case 203 - Department store restaurant refused to cut a baguette in half as their knives had been removed on health and safety grounds
• Case 200 - DIY chain staff cannot put 5 litre tin of paint into a carrier bag due to health and safety reasons
• Case 194 - Department store restaurant bans fried eggs due to health and safety issues
• Case 186 - Customer requested the service/parts manual for his recently purchased appliance and was refused on health and safety grounds
• Case 178 - Enquirer requested some fish to be filleted at fish counter in a supermarket, and was refused because "fish is too slippery"
• Case 175 - Luxury food retailer refuses to fill up re-useable tea caddy due to health and safety
• Case 170 - Coffee chain cannot serve half and half milk due to health and safety
• Case 169 - Garden Shredder cannot be sold online without a safety briefing
• Case 163 - DIY store refusing to cut timber on health and safety grounds
• Case 158 - laws regarding the sale of knives (including table cutlery) in department stores to under 18's is over the top
• Case 157 - Customers must not consume their own food or drink on the premises due to health and safety reasons
• Case 155 - Customer requested a scaffold plank to be cut to size but was refused on health and safety grounds
• Case 142 - Large department store says customers cannot wear back packs in the store because of health and safety rules
• Case 138 - Tissue box removed from the make-up stand in a chemist retail shop
• Case 132 - A client was not allowed a drink in a hair salon
• Case 119 - Parent and child using shop toilet escorted for health and safety reasons
• Case 118 - Serving pint glasses with handles refused because of health & safety
• Case 115 - Lift out-of-order and no sign put up to warn customers due to health and safety
• Case 112 - Purchase of three packs of paracetamol refused at supermarket
• Case 107 - Travel shop not allowed to give out their telephone numbers in case of emergency
• Case 101 - Lady in electric wheelchair asked to leave post office on health and safety grounds
• Case 95 - Nightclub refuses to hand out screw caps with bottled water purchased from bar stating health and safety as the reason
• Case 94 - British Legion shop refuses to pass customers a pin to attach their poppy 'because of health and safety'
• Case 88 - Bar refused to let customer carry tray of drinks because they had not been 'health and safety trained'
• Case 86 - Charity shop has said that they cannot sell knitting needles for health and safety reasons
• Case 80 - Shop refused to put coffee in customer's own reusable cup on the grounds of health and safety
• Case 62 - Wheelchair users refused entry to nightclub on grounds of health and safety
• Case 51 - Insurers required DSEAR risk assessment for aerosol items sold in store
• Case 42 - Airline passenger told blankets could not be provided on health and safety grounds
• Case 36 - Cafes and restaurants refused to allow mother to heat baby food "for health and safety reasons"
• Case 20 - Shop sign says suppliers will not accept the return of dirty walking boots for health and safety reasons