Case 413 - Re-freezing ice packs at campsites


Campsite refuses to provide freezer facility to campers for re-freezing thawed ice packs on health and safety grounds

Panel opinion

This was a health and safety myth. There are no health and safety concerns that prevent the freezing of ice packs.

Health and safety at work legislation does not prohibit the re-freezing of ice packs.  The customer should have been told that this facility was not available due to the limited space within the freezer.

It would have been helpful for the site to have been clearer about the reasons for refusal rather than quoting general health and safety.