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Case 404 - Company told by insurers to employ a professional ‘Keyholding Service’ to comply with health and safety regulations


A Company with an employee nominated as a primary intruder alarm keyholder was told by insurers that there is a legal requirement to establish a "Keyholding Service" with a professional security company in order to comply with health and safety regulations.

Panel opinion

Employers do need to take steps to ensure that those responding to alarm call outs are not exposed to a risk of violence. Those steps will be based on an assessment of the risks to their employees. Whilst a ‘keyholding’ service’ may form part of a safe system of work, there is no legal requirement to engage such a service. The insurance company should not have implied that this was the case.