Case 398 - No repeat prescription requests by telephone


A GP surgery advised patients that it would no longer take repeat prescription requests over the telephone due to health and safety reasons.

Panel opinion

Health and safety regulation does not prevent telephone prescription. GP surgeries have discretion as to whether they offer this service. This surgery has said it does not do so because of a risk that incorrect medication and/or dosages may be prescribed. Their recorded message says this is 'due to health and safety reasons' but it would have been more accurate and helpful to have explained this policy in terms of patient safety.