This website uses non-intrusive cookies to improve your user experience. You can visit our cookie privacy page for more information.

Beta This is a new way of showing guidance - your feedback will help us improve it.

Case 386 - Supermarket café told customers they are unable to heat up mince pies for health and safety reasons


A Supermarket café told a customer that they are unable to heat up the mince pies they serve for health and safety reasons.

Panel opinion

A clear case of "bah humbug" here. There are no health and safety rules which would prevent the counter staff responding to a perfectly reasonable request to heat up a mince pie. The store management have confirmed there is no central policy on this either so we hope the serving staff can get into the Christmas spirit soon.

Free email updates

Sign-up below to receive news and updates from HSE.