Case 366 - A local pub can’t replace fried egg with scrambled as they can’t use a microwave due to health and safety

Issue

On ordering a cooked breakfast in their local pub, the enquirer was told they couldn't replace fried egg with scrambled egg as this would involve using a microwave which can't be done due to Health and safety.

Panel opinion

This is a cracking excuse! Health & safety at work legislation does not prohibit the use of a microwave oven to make scrambled eggs. The company concerned acknowledges that it does not serve scrambled eggs because it has a centrally-determined menu. Instead of explaining this, "health and safety" has been given as the excuse, irritating the customer and leaving the company with egg on its face.

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