Case 362 - Another store's trolley not allowed in clothes store


A clothes store told the enquirer to leave as she brought in a shopping trolley belonging to another shop which she had already shopped in and had her daughter sat in the child seat as it was against health and safety in case the wheel fell off!!

Panel opinion

There is no health and safety reason for stopping people taking a shopping trolley from one store to another. Banning their use because a wheel might come off is just ridiculous. The assistant should have explained the real reason instead of wheeling out health and safety as an excuse.