Case 322 - A furniture store said customers could not collect any furniture


A local furniture store told the enquirers wife that she could not collect any furniture (a foot stool in this case) due to Health and Safety, even though the item will fit perfectly well in her car, they stated that it had to be delivered costing around £30.

Panel decision

There are no health and safety regulations which prohibit members of the public from collecting items from retail stores and taking them home themselves. It seems clear from the evidence provided that this particular store is seeking to hide a commercial practice of insisting on home delivery at a cost of £30 behind the excuse of 'health and safety'. One only has to look at the very large number of stores who offer in store collection to see that this is a very poor excuse.