Beta This is a new way of showing guidance - your feedback will help us improve it.

Case 315 - Not allowed to return headphones to a shop

Issue

A customer who bought some headphones from a high street store was told that if the packaging was opened the headphones could not be returned for health and safety reasons.

Panel decision

There are no health and safety risks associated with returning headphones to a shop. This may be company policy, but it is not a health and safety matter.

Rather than citing "health and safety" the company should provide a proper explanation to customers on the reasons behind the company policy.

2014-08-19