Case 315 - Not allowed to return headphones to a shop
A customer who bought some headphones from a high street store was told that if the packaging was opened the headphones could not be returned for health and safety reasons.
There are no health and safety risks associated with returning headphones to a shop. This may be company policy, but it is not a health and safety matter.
Rather than citing "health and safety" the company should provide a proper explanation to customers on the reasons behind the company policy.
Free email updates
Sign-up below to receive news and updates from HSE.