Case 312 - Chips can not be served in a paper cone


When ordering chips from a chip shop to take away, enquirer's wife asked for her chips to be just put in paper and wrapped in a cone rather than have them served in the normal plastic type tray so they would be easier to eat and carry as they walked round the shops. However, she was told by the lady serving behind the counter... "We can't do that, it's against health and safety, in case you burn yourself on the chips". She was then advised that once they served them to her, she is more than welcome to remove the tray and wrap them up herself.

Panel decision

The customer made a perfectly sensible request and there is no health and safety reason which would prevent the shop proprietor doing as requested. Cases of poor customer service like this need to be wrapped up and thrown in the bin.