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Case 300 - No mirror in disabled toilet


Enquirer’s mum is registered disabled and whilst in their village pub her mum needed to use the disabled toilet. When she came out, she asked the landlady why there wasn't a mirror in the toilet. The landlady stated that it was for health and safety reasons.

Panel decision

It is ridiculous to suggest that a mirror cannot be provided in a disabled toilet for “health and safety” reasons. This is clearly not the case given that British Standards even specify how mirrors should be positioned to meet the needs of disabled people. The contractor who refurbished the toilet clearly used “health and safety” as an excuse to cut costs and the landlady appears to be happy to pass on this feeble excuse to customers.

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