Case 226 - Airport shuttle bus sign read "for health and safety reasons the driver can not assist passengers with their luggage"


The enquirer saw a sign on an airport shuttle bus which said that for health and safety reasons the driver could not assist with passengers bags.

Panel decision

There are several good operational reasons why the driver of a shuttle bus should not be expected to assist with passengers' luggage. His primary responsibilities are for the vehicle and all of his passengers and his attention should not be distracted from these by expecting him/her to leave their cab to assist with luggage. Health and safety considerations associated with drivers being asked to assist with lifting luggage of an unknown weight is part of the consideration but it is misleading to focus on this rather than using a phrase like "for operational reasons drivers are unable to assist with luggage" which would more accurately cover the full extent of the considerations.