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Case 209 - Double glazing company says 'no' to use of super glue for repairs

Issue

The enquirer recently made a complaint to a double glazing company regarding the installation of double glazing to his home. He was informed that the window sill could not be repaired using super glue because of health and safety rules.

Panel decision

This is a clear case of "health and safety" being used as a convenient excuse to hide poor customer service. Superglue is readily available for purchase by the public and only requires users to follow the directions and simple precautions for its use provided by the supplier. If the company has some other reason for not using glue to fix what appears to be a simple problem it should say so, not use health and safety as an excuse.

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2013-09-05