Case 132 - A client was not allowed a drink in a hair salon


During a lengthy visit at a hairdressers a client was informed that she could not have a drink due to health and safety. The client challenged the hairdresser who suggested that the reasons were because of the electrical items present in the salon, the no frills cost and possible spillages.

Panel decision

This is a clear example of the "health and safety" excuse being given for poor customer service. If the no frills package being offered by the hairdresser does not include complimentary drinks they should say so, not hide behind a convenient excuse.