Case 155 - Customer requested a scaffold plank to be cut to size but was refused on health and safety grounds


A customer bought a scaffold plank from his local DIY store and requested it to be cut to size in-store. He was told that under health and safety rules this couldn't be done because it was treated with a toxic chemical.

Panel decision

The panel have concluded that this decision to sell wood which has been treated but then refuse to cut it to size does not make sense. Wearing of appropriate PPE should enable the wood to be cut safely. There are no health and safety regulations which prevent treated wood from being cut or sold. The store's policy appears to be muddled and they should be asked to re-think and explain.