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Case 80 - Shop refused to put coffee in customer's own reusable cup on the grounds of health and safety

Issue

A customer asked for his coffee to be filled into his own reusable cup and the shop refused on the grounds of health and safety

Panel decision

There is no health and safety regulation preventing the use of reusable cups. The shop should explain the real reasons why they will not fill the customer's own reusable cup

2012-10-16