Beta This is a new way of showing guidance - your feedback will help us improve it.

Case 11 - Café owner refused to allow customer's pet dog to enter the café for health and safety reasons


A café owner refused to allow a customer's pet dog to enter the café saying it was because of health and safety reasons

Panel decision

There are no specific health and safety regulations preventing dogs from entering café's and restaurants - this is a classic case of "health and safety" being used as a catch-all. Restrictions on dogs in premises are more likely to be due to hygiene or concerns about badly behaved dogs although exceptions are normally made for guide dogs.