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9. Communicating information and guidance

Giving people the right information and guidance is important to help reduce the spread of coronavirus.

Talking to workers can also help you understand what information and guidance they need.

What information or guidance do I need to pass on?

Decide what people need to know so they can work safely. This could include providing information on changes made to:

  • when and where breaks happen
  • when people arrive at or leave work
  • when and how people need to clean work areas
  • when people should wash their hands or use sanitiser

Decide the best way to pass on information and guidance to your workers. Things to think about include:

  • Methods – how do you communicate with workers? You could use:
    • signage and posters
    • email or digital networks
    • video conferencing
  • Accessibility – some workers may have different needs. Think about people:
    • who are partially sighted or deaf
    • with learning difficulties
    • who don’t have English as a first language

Reinforcing information

Decide how you can reinforce information. Some people need to hear something more than once for it to sink in.

Think about effective ways you can:

  • repeat and reinforce information
  • check people understand what you’ve told them

Information and guidance for people who aren’t employees

You may need to talk to people who don’t work for you about your COVID-secure measures.. These groups of people could include:

  • delivery drivers to and from the workplace
  • customers
  • contractors

You’ll need to think about how you can tell them:

  • how to social distance when they’re at your premises
  • where they can wash their hands
  • arrangements for welfare facilities such as toilets and wash basins

You also need to know about COVID precautions at workplaces your employees visit to keep them safe at these other locations.

Keeping information and guidance up to date

Your plans for working safely may have to change during the pandemic. You’ll need to be ready to:

  • tell your workers about changes
  • make sure everyone gets any updated guidance

Keep checking our coronavirus website for the latest information and advice.

Questions to ask your workers on sharing information and guidance

  • What information and guidance do we need to work safely during the pandemic?
    • Think about the plans we already have
    • Think about what we might have to tell people in future
  • Who do we need to share information with?
    • Think about visitors, clients and contractors
    • Think about how we can reach these groups
  • How will people know when updated guidance comes out?
    • Think how we currently update people
    • Think about how we can improve this
  • What else can we do to make sure people get the right guidance and information?
    • What can you do?
    • What can your manager do?
    • What can the company or organisation do?

Find out more

Our guidance on providing information will help provide answers to these questions.

This page is reviewed regularly and updated to reflect any changes in the guidance.

Page last reviewed: 31 March 2021

Next review due: 30 April 2021

Updated 2021-03-31