8. Communicating information and guidance
Giving people the right information and guidance is important in helping to reduce the spread of coronavirus (COVID-19).
Talking to workers can also help you understand what information and guidance they need.
What information or guidance do I need to pass on?
Decide what your workers need to know so they can work safely. This could include providing information on changes you’ve made to:
- how and when people need to clean work areas
- when people should wash their hands or use sanitiser
- when people arrive at work or leave
- where and when breaks happen
Decide on the best ways to get information and guidance across to your workers. Things you could think about include:
- methods – how do you communicate with your workers? You could use:
- signage and posters
- email or digital networks
- video conferencing
- accessibility – some workers may have different needs. Think about people:
- who are partially sighted or deaf
- with learning difficulties
- who don’t have English as a first language
Decide how you can reinforce information. You may need to explain something more than once for the information to sink in.
Think about the best ways you can:
- repeat and reinforce information
- check people understand what you’ve told them
Information and guidance for people who aren’t employees
You may need to talk to people who don’t work for you about working safely in your business premises. These groups of people could include:
- delivery drivers
You’ll need to think about how you can tell them:
- any rules for working safely at your premises
- where they can wash their hands
- where they can find other welfare facilities such as toilets
You also need to know about measures for reducing the risk of COVID-19 transmission at workplaces your employees visit. This will help keep them safe at other locations.
Keeping information and guidance up to date
Your plans for working safely may have to change during the pandemic. You’ll need to be ready to:
- tell your workers about changes
- make sure everyone gets any updated guidance
Keep checking our coronavirus site for the latest information and advice.
Questions to ask your workers on sharing information and guidance
- What do we need to know to work safely during the pandemic?
- Think about the plans we already have
- Think about what we might have to tell people in future
- Who do we need to share information with?
- Think about visitors, clients and contractors
- Think about how we can reach these groups
- How will people know when updated guidance comes out?
- Think of the ways we currently update people
- Think about how we can improve these
- What else can we do to make sure people get the right guidance and information?
- What can you do?
- What can your manager do?
- What can the company or organisation do?
Find out more
Our guidance on providing information will help provide answers to these questions.
We review and update this page regularly to reflect any changes in guidance.
Page last reviewed: 31 August 2021
Next review due: 31 October 2021