Company profile

  • No. of employees: 11,500 in 2003
  • Business sector: Utilities
  • Business activities: Gas transportation
  • Stakeholders: Employees, contractors, customers, shareholders
  • Location: Great Britain

Transco transports natural gas, maintains the supply infrastructure, and operates the national gas emergency service. Through its integration of health and safety into overall business management, and a partnership approach with employees and safety representatives, injuries were substantially reduced.

The challenge

In 1998 there were 543 lost time injuries (LTIs) to Transco's 15,300 employees. This level of pain and suffering to its workforce was unacceptable to the company, which believes safety is paramount. In addition, it was a significant cost to the business.

What did the company do?

Business benefits

Health and safety benefits

'The Partnership approach between Transco and its employees demonstrates commitment and involvement, which helps to sustain focus and improvements in health and safety.'

Ellis Brodrick, GMB Chairperson, Transco Joint Industrial Council

'We believe all workplace injuries, illnesses and unsafe behaviours are preventable'

Bill Russell, Director of Safety

Cost benefits

Health and safety has been integrated into normal business processes. So, explicit costs are hard to calculate, but major costs include:

In 1999 Transco calculated the cost of each LTI to be £6000. This included costs for non-availability of employees including, lost production, investigation costs and civil claims. The reduction in LTIs has saved about £4.5m over 4 years. There are also savings from reductions in non-lost time injuries and incidents, and from a reduction in civil claims.


The directors have supported the process from the start through regular communications, time at management meetings and, most importantly, getting out to meet employees.

Worker involvement

Working with employees has been fundamental to the initiative's success, with GMB and Unison Safety Representatives involved throughout. This includes joint meetings, communications, training, investigations and inspections.

Updated 2022-01-07