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Case study 3 - Stockport Metropolitan Borough Council: Identifying stress hazards in call centres

Background

Stockport are carrying out a general Health and Safety initiative aimed at the main health hazards in the call centre sector. Stress has been identified as one of the principal health risks to staff working in these environments. Inspections were targeted at premises where the main job activity involved using a display screen and a telephone simultaneously - 18 centres were identified in total.

The initiative

Stockport's Health and Safety officers prepared for the inspections by:

Results

The following measures were taken as a result of the visits:

Conclusions

Updated 2013-12-12