This website uses non-intrusive cookies to improve your user experience. You can visit our cookie privacy page for more information.

Working practices

There are a number of factors relating to how jobs are designed or carried out that may increase the risk of violence and crime happening to you or your staff.

What are the risks?

Cash handling and transit

Staff carrying out these activities may be particularly vulnerable to robbery attacks.

If this is a risk for you or your staff:


Staffing levels

Risks increase where there are inadequate staffing levels. The scope for surveillance will be reduced, and waiting and queuing times might increase, leading to customer frustration. It may also mean there are less staff available to deal with situations once they become difficult or violent.

If this is a risk for you or your staff, think about your staffing levels:


Dealing with customers

Any face-to-face contact with members of the public increases the risk of verbal abuse and physical attack.

If this is a risk for you or your staff, think about your policies on dealing with customers:


Unusual or late opening hours

This may increase your risk of work-related violence and crime because, for example, there is less surveillance at that time, and customers are more likely to be under the influence of alcohol.

If this is a risk for you or your staff, think about what risks opening late or at unusual hours might bring:

Updated 2013-12-12