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Step 2: Decide who might be harmed and how

Licensed premises

When we asked a number of people who worked in pubs/clubs about where violence was more likely to occur, they said:

When we asked them about what types of violence they experience, they mentioned:

Retail premises

When we asked a number of people who worked in shops about where violence was more likely to occur, they said:

When we asked them about what types of violence they experience, they identified:

Who is at risk?

You need to identify which groups of people in your business could be harmed by physical assaults, threats, intimidation or verbal abuse. Think about all the individuals you have in your workplace at any time. This may include people who do not have regular shifts or work patterns - for example maintenance staff, security staff and other contractors. You must also consider customers, guests and members of the public.

Certain people may be more at risk of experiencing work-related violence:

For these groups of staff you may need to consider additional control measures.

Again, you should talk to staff about the situations where they feel threatened, as well as situations that might pose a risk, even if they do not cause concern to staff at the moment.

You also need to think how work-related violence can cause harm. For example, what are the likely effects of violence on different groups of people?

You now need to go onto Step 3: Evaluate the risks and decide on precautions

Updated 2013-12-12