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Policies and procedures

You should ensure you have clear policies and procedures which set out how you will prevent, manage and respond to work-related violence. Having a policy and good procedures demonstrates your commitment to tackling violence and ensuring the safety of your staff.

You should make sure that all your staff, including new and part-time employees, are aware of these procedures and policies and know what they are expected to do. You may need to train staff and managers on how to implement the procedures and policies.

You should develop any policies and procedures in partnership with your staff and unions, if appropriate, and you should make sure your policy covers the risks to everyone. It is also important that you make these policies clear to customers as well, for example displaying your policy on requesting identification for the sale of alcohol. This gives staff something to refer to if customers query the actions of your staff.

What should my policy cover?

Updated 2013-12-12