This small commercial bailiff practice, has four staff with over thirty
combined service as bailiffs. All are certificated with their local
Assignments include collecting money, serving notices (injunctions,
bankruptcy petitions, etc) and repossession of property.
- Assaults, abuse and threats, including those arising from being
- Damage to cars and property.
- Theft of property and cash.
- Risk of being taken hostage.
- Attacks by dogs.
Reducing the risk
Training and information
- Staff are encouraged to remain impartial and objective.
- Staff try to avoid confrontation, to be courteous and sympathetic.
- If someone becomes aggressive, staff are trained to stand sideways
to appear less threatening.
- Protective clothing is worn to protect against dog bites and syringe
injuries. Staff avoid wearing ties or scarves which can be grabbed.
- Staff ensure there is a safe means of escape (e.g. parking their
outwards from a cul-de-sac, or by leaving gates ajar).
- Staff plan for each assignment by:
- reading the documents to ensure that they are correct and properly
empower the bailiff;
- considering whether assistance from colleagues will be needed;
- ensuring the respondent fully understands what is happening.
- If attacked, the bailiff backs away immediately and leaves the
- Joint visits with the police if trouble is anticipated.
- Staff ensure that their office/back-up knows precisely where they
They use mobile phones to summon help.