Health and Safety Executive

Business solution case studies

When you are trying to introduce a new system you will always come across issues that you think may be impossible to get around. It is important that you realise that your organisation is not the first to undertake the change and may very well not be the first to experience this particular problem.

The following case studies are designed to explain the manner in which other organisations have implemented the changes, where they encountered issues, how these were resolved and the ultimate benefits they achieved.

If you can't find the answer to your problem, you can try using the online forum to get help or contact the HSE

Prolix Initiative - Care workers case study

The Prolix initiative has improved the levels of competence of staff and managers in several care homes. It's helped them to think about the skills they need to be successful in their work and improve the lives of the people who rely upon them; the work has helped address some of these demand and control issues.

North Lanarkshire Council – Housing and social work services - Social workers

include halving sickness absence in the Services, a better understanding of the problems that exist and improved communication to discuss these, better internal partnerships and a "positive and embedded health safety and wellbeing culture."

Harrogate and District NHS Foundation Trust - Nurses case study

This project will add value to the patient experience by maintaining high quality of care; giving nurses more time to care; achieving higher levels of job satisfaction and going beyond patients expectations.

Great Western Hospitals NHS Foundation Trust – Nurses case study

"You're always going to get stressed, it's part of the job, but hopefully this will help reduce the levels". Employees feel more empowered to change things; they feel like their opinions will be listened to and acted upon. And with a more satisfied workforce, comes a more productive one.

Oxfordshire County Council - stress case study - education

Key successes include an increase in the number of schools joining the Worklife Enhancement Scheme year on year. The Head teachers, Governors and employees at participating schools are seeing the benefits of being involved in the process. The development and implementation of the scheme has also led some schools to produce additional wellbeing initiatives of their own.

ScottishPower - stress case study

Key successes include reduced sickness absence by 11% in some departments at ScottishPower, better communication channels throughout the business and the development of a pragmatic approach on how to tackle work related stress at an individual but also at an organisational level.

United Biscuits - stress case study

Key successes include a decrease in work-related “stress cases”, a reduction in absenteeism due to stress (equaling a saving of 40 work weeks) and an increase in awareness about work stress in line managers who received training.

Birmingham City Council - stress case study

Key successes include gaining senior level interest and commitment, a 6% reduction of stress, anxiety and depression figures since 2005/2006 and the development of a structure to monitor the impact of the policy by gathering and reviewing data.

Gwent Healthcare NHS Trust - stress case study

Key successes: the HSE Indicator Tool has given us a clearer and more detailed analysis of the organisation; there has been increased interest and support for the Tool from managers and we have successfully identified pockets of bullying within the Trust.

Northumbria Healthcare NHS Trust - stress case study

Key successes include an improved staff turnover, a 5-7% decrease in sickness absence figures, a reduction in staff stress levels, a decrease in bullying and harassment, and an increase in preventive actions through early referrals to Occupational Health.

Royal Free Hospital NHS Trust - stress case study

Key successes include noticeable increases in employee well-being and commitment. We also gave extensive training for managers that provided a better understanding of stress, its impact and possible interventions.


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Updated 05.02.10