FAQs

Q. Why can’t I see any of the videos or animations in the STEP?
A. To see the animations and videos, Adobe Flash player version 8 or above is required and JavaScript needs to be enabled in your web browser. Download Flash player.
 
Q. Why can’t I see the entire page?

A. The minimum recommended screen resolution to use for the STEP is 1024 X 768.  You should still be able to see the content if you have a screen resolution lower than this but you may need to use the scroll bars on the left and bottom of your browser to access it.

 
Q. I can’t find an answer to a specific question in STEP, what should I do?
A. If you have a specific slips and trips issue or query that STEP cannot help you with please contact the STEP helpline: step@hsl.gov.uk.
 
Q. I know what I want to learn about, but I can’t find it in the package?
A. Have a look at the sitemap, as it displays the titles of all the lessons within the package and has quick links to allow you to reach them quickly.