This page contains information and guidance to help you reduce the risk of work related violence in your retail premises
You are required by law to carry out a risk assessment. The risk assessment will help you find out whether violence is a problem for your staff and your business, and how you can improve the situation. It will help you devise a policy and procedures for dealing with violence, as part of a wider health and safety policy for your business.
You have a legal duty to protect the health, safety and welfare of your employees, under the Health and Safety at Work Act 1974. This duty includes all forms of work-related violence, which HSE defines as: ‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’. This means: