This Research Report (RR) is the third product from the Health and Safety Laboratory (HSL) Call Centre studies. In this RR, we report findings from a larger scale quantitative (questionnaire-based) study. More specifically, this report addresses four main questions:
The Research Report Series are produced in Adobe Acrobat. The use of the latest version of the software is recommended which is available at the Adobe website via the link on this page.
Assistance in the use of Adobe Acrobat PDF files is available on our FAQs page.