Provided opportunities for members of the public to deliberate on the issues raised by railway safety. The consultation was structured around: an "experts'" forum; workshops with the public; and a deliberative conference where delegates from the workshops deliberated with "experts". Key issues that arose in relation to general perceptions of the railways were: personal safety; reliability; overcrowding; the travelling environment; prices; and communication. Participants believed that the railways provide a safe means of transport and expected the provision of a safe service as part of the contract of buying a ticket. They did however feel that things could be done to improve safety for example improved maintenance, staff training and adoption of national standards.
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