We operate a REACH helpdesk for UK-based businesses and stakeholders. This provides information on REACH and responds to enquiries about the provisions of this legislation, we may not be able to solve business-specific problems. We also provide a CLP Helpdesk.
The helpdesk also acts as an initial point of contact with the UK REACH Competent Authority on technical matters.
Please remember that the REACH helpdesk is only one of a number of sources of help. People with REACH questions may also consider seeking help from a relevant trade association or from a consultancy. They can be found via the internet and may be able to address specific business concerns.
The primary source for information about REACH, including detailed guidance, is the Helsinki-based European Chemicals Agency (ECHA).
The UK REACH Helpdesk can be contacted by email: firstname.lastname@example.org
This email account is managed Monday-Friday between 0900 and 1700 hours. It is possible to request a phone call back from one of our REACH experts. If you are requesting a call back, please include brief details of the issues you wish to discuss as this will help us identify the most appropriate person to call you. Note that the account is for REACH or CLP enquiries only. If you need technical advice on other health and safety issues and can't find it on the HSE website, or if you want to report a concern about workplace health and safety conditions, then please see the main HSE contact page.
For specific matters relating to the enforcement of REACH, please email our compliance team at CRDCompliance@hse.gsi.gov.uk.
The Competent Authority's postal address is:
UK REACH CA Helpdesk
4N.G Redgrave Court